15-day return window
Most products can be returned within 15 days of delivery if they are unused and in original packaging.
Returns & refunds
Our buyer protection guidelines for the KYA mall marketplace.
Return policy
Wrong or damaged items
If you receive the wrong item or something arrives damaged, contact support with photos within 48 hours.
Non-returnable goods
Perishable food, personal-care items opened after delivery, and custom-made products usually cannot be returned.
Refund timeline
Approved refunds are processed within 5 to 10 working days back to your original payment method.
Need help with a return?
Contact usOpen a request through Contact us and include your order number for faster help.